RESTAURANT HOSTESS / GASTGEBER F&B F/M
- To handle guest enquiries either by telephone or in person in a courteous and efficient manner according to pre-defined standards.
- To report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
- To accurately manage the table management system, to receive the guests, to escort guests to a table, balancing the customer flow among the service sections, taking into account requests for a particular table or section, depending on availability and according to the etiquettes.
- To provide menus to the guest once seated and let them know a waiter will soon be helping them. Tell waiter on the arrival of new guest in their section.
- To keep abreast of special promotions and product knowledge.
- To assist with the duties of waiters as needed such as taking the beverage order, serving food or beverage items, resetting a table, replacing chairs, in order to maintain service effectiveness and efficiency.
- To bid farewell to guests upon their departure from the outlet and invite them to come again.
- To perform opening and closing procedures established for the place of work as assigned.
- To verify that all menus are in good condition, clean and tidy, if not, take appropriate actions. Pick up menus from printer shop and post it in front of the restaurants.
- Give Feedback if the place of work and surrounding area is kept clean and organized at all times.
- To attend and contribute to pre-shift meetings and trainings as requested by the management.
- Attends work on time as scheduled.
- Acquires a working knowledge of, outlets, facilities of the ship and divers information to respond to guest questions in these areas as required.
- Demonstrates teamwork by cooperating and assisting co-workers as needed.
- Keeps immediate supervisor promptly and fully informed of all problems or unusual matter of significance.
- Ability to rotate throughout each of the food & beverage outlets.
- To ensure the smooth running of the assigned station at all times.
- To have a complete understanding of operational manuals as well as polices & procedures
- Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives of this position.
- Knows all safety and emergency procedures. To understand and strictly adhere to the Rules & Regulations established in the onboard regulations and the policy on Fire, Hygiene, Health & Safety.
- Follows grooming and dress standards. To report for duty punctually wearing the correct uniform and name tag at all times.
- Performs any other duties as assigned to him/her by management.
- In the evening after the closing of the restaurants the guest host have to do some bar rounds to get in contact and to communicate with the passengers.
- After every round each guest host have to write a short report about the round
- The rounds should not be longer than 90 minutes and should be within the regular working hours.
- Minimum of the equivalent of High School Graduate preferably with a specialization in hotel or restaurant (Apprenticeship)
- One year experience in similar outlet of a 5 star hotel or an upscale restaurant, either as steward or wine steward.
- Good IT knowledge — MS Office, Fidelio MMS Warehouse system, Rescom / similar
- Minimum age 22
- Flexibility in the scheduling Able to work under pressure
- Customer service orientation
- Cross cultural sensitivity
- Teamwork / co-operation
- Cost and quality awareness
- Pleasant and friendly personality
- To be able to stand and exert fast paced mobility.
- Fluency in English and German
- Fluency in a third language a plus
- Very well groomed appearance
- Living up to the service. Organisation und Kostenübernahme der An- und Abreise
- Kostenfreie Absolvierung der notwendigen Sicherheitstrainings direkt an Bord
- Freie Kost und Logis
- Uniform / Dienstkleidung wird kostenfrei gestellt und gereinigt
- Kranken- und Unfallversicherung
- Großzügige Crewbereiche (variiert je nach Schiff): Crew Sonnendeck, Crew Coffee Lounge, Crew Bar, Crew Messe, Crew Gym
- Vergünstigungen für Spa-Anwendungen, Friseur, Shops
- Organisierte Crew-Ausflüge, Crew Events, etc.
- Training, Coaching und Mentoring, Cross Training-Programme
